Troubleshooting
Troubleshoot Unalgorithm and the extension
Fix missing controls, broken site modes, sign-in, saving, and update problems.
Applies to the current Unalgorithm experience
Controls are missing
- 1Confirm the extension is installed and enabled.
- 2Check that the page is on a supported domain.
- 3Reload the tab after installing or updating.
- 4Open the extension and confirm you are signed in.
- 5Disable conflicting page-modifying extensions and retry.
A supported page looks broken
- 1Turn off the current mode.
- 2Reload the page.
- 3Update the extension and browser.
- 4Try the site's normal experience with Unalgorithm disabled.
- 5Report the site, page type, selected mode, browser version, and screenshot.
Saving or synchronization fails
- Confirm connectivity and account identity.
- Retry once from the original page.
- Check whether the source content is private, removed, or unsupported.
- Do not repeatedly click Save while an operation is pending.
Get support
Send info@mindsnet.org the extension version, browser, operating system, site and page type, selected mode, steps to reproduce, and a screenshot with private content removed.
Still need help?
Contact support with the page, device, expected result, and steps to reproduce. Never send passwords, verification codes, or access tokens.
Contact support